Help Desk Services
Our range of services include helpdesk and ticketing management software.
Helpdesk and Ticketing Management Software
₹ 82000 / Piece Get Latest Price
| Deployment Model | Hybrid |
| Operating System | Windows |
| Support Availability | Business Hours Only |
| Implementation Duration | 45 Days |
Helpdesk and Ticketing Management Software designed to manage customer support requests efficiently. The system allows ticket creation via email, portal or chat, with SLA tracking, agent allocation and real-time support performance reports.
Key Features-
Ticket Creation via Email Portal or Chat
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Priority and SLA Assignment
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Department and Agent Allocation
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Knowledge Base and FAQ Integration
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Customer Portal for Ticket Tracking
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Auto Notifications and Escalation Alerts
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Performance Dashboard and Analytics
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File Attachments and Notes Support
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Multi Channel Integration Email WhatsApp
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Customer Feedback and Resolution Tracking
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Mr Gaurav (CEO)
Infosware Private Limited
4th Floor, Flat No. 405, Srivanth Greenview Apartment, Green House Layout, Doddathoguru, Electronic, City Phase 1
Bengaluru - 560100, Karnataka, India